Shipping policy
Shipping Policy
Last Updated: June 27, 2026
Thank you for shopping with celuro™. We are committed to delivering your order as quickly and efficiently as possible.
Order Processing
- Orders are processed within 1–3 business days after payment is received.
- Orders are not processed or shipped on weekends or public holidays.
- During periods of high demand, processing times may be slightly longer.
Shipping Times
Estimated delivery times are:
- United States: 5–10 business days
- Canada: 7–14 business days
- Australia & New Zealand: 7–15 business days
- United Kingdom: 5–10 business days
- Europe: 7–15 business days
- Other International Destinations: 10–20 business days
Please note that these are estimated delivery times and are not guaranteed.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery location.
From time to time, DreamDry™ may offer free shipping promotions, which will be clearly displayed on our website.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information. Please allow 24–72 hours for tracking updates to appear.
Delays
While we work hard to ensure timely delivery, shipping delays may occur due to:
- Weather conditions
- Customs inspections
- Carrier delays
- Holidays
- High shipping volumes
- Other events beyond our control
DreamDry™ is not responsible for delays caused by shipping carriers or customs agencies.
Incorrect Shipping Address
Please ensure your shipping address is correct before placing your order.
If an incorrect address is provided and your order has already shipped, we may not be able to make changes or issue a refund.
Lost or Stolen Packages
If your tracking shows your package as delivered but you have not received it, please:
- Check around your delivery location.
- Ask neighbors or household members.
- Contact the shipping carrier.
- Reach out to us if you still need assistance.
DreamDry™ is not responsible for packages lost or stolen after they have been marked as delivered by the shipping carrier.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery and include:
- Your order number
- Photos of the damaged product
- Photos of the packaging
We will review your request and work to provide an appropriate resolution.
Contact Us
If you have any questions about shipping, please contact us at:
DreamDry™
Email: support@DreamDry.shop